What does a Information Technology - Contact Centre Inside Sales Agent (634D) do?

Sales Agents work in IT contact centres to identify and determine the best product or service to meet customer needs. They are responsible for building rapport and relationships, analyzing and evaluating information provided, and interacting effectively with a wide range of customers.

Job Related Skills, Interests and Values

  • Maintaining a safe and functional inside sales work environment
  • Working effectively as a member of a team, including coaching and mentoring others
  • Communicating effectively with clients on inbound and outbound calls
  • Demonstrating effective listening/questioning techniques and effectively resolving conflict
  • Creating solutions for customer needs by matching features/benefits of appropriate products and services
  • Achieving performance standards set by the organization; consistently adhering to ethical practices and policies
  • Maintaining documentation and tracking systems; recording issue diagnosis and resolution
  • Demonstrating sound working knowledge of microcomputer systems and components

What Preparation and Training Do You Need?

  • While not mandatory, completion of 3,820-hour apprenticeship program, including on-the-job and in-school training, may be helpful

What's Your Future as a Information Technology - Contact Centre Inside Sales Agent (634D)?

  • Front-line, fast-paced environment; first point of contact; interacts with customers, colleagues, supervisors, and industry representatives on a daily basis
  • Bilingualism (English/French) an asset for those in this field
  • Opportunities to achieve promotions within your organization or transfer skills to a future career

Wage Rate

Apprentice wage increases with skill and experience. Fully qualified agents earn an average of $24.00 per hour. 


Inside Sales Agent – Information Technology Contact Centre (634D)

Ask Yourself: Yes No
Do you have strong verbal and written communication skills in both French and English?
Do you have excellent organizational and time-management skills?
Are you motivated by goal setting?
Are you able to follow Health & Safety guidelines?
Are you able to work well as a team? Are you creative?
Are you flexible when it comes to your work schedule?
Do you have a high degree of self-motivation?

If you checked YES to the majority of these questions, a career as an Inside Sales Agent – Information Technology Contact Centre (634D) may be for you!

You might want to look at these similar trades as well;

  • Technical Support Agent – Information Technology Contact Centre
  • Customer Care Agent – Information Technology Contact Centre
  • Telecommunications Installer & Repairer
  • Network Cabling Specialist

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